Shipping + Handling
We offer a variety of shipping options at checkout, however strongly encourage customers to choose the "signature required" delivery option because of the risk of loss or theft. When the "no signature required" delivery option is selected at checkout, we're unable to be held responsible for replacing packages.
Also note that if you order multiple items, they may come in multiple packages—but you pay just one shipping fee!
Many of our items are local pickup only, so make sure you email email@example.com if you need to schedule a pick up of an item. Most furniture and large décor items are local pick up only.
For orders shipped to destinations within the United States, our standard delivery method is FedEx or UPS Ground, for which we charge a flat rate of $9.50. All orders will be shipped within 7-10 business days, pending credit-card verification—wahoo!
We also offer overnight shipping for $39.50, and 2-day for $24.50 via FedEx. Please note that certain items (as noted in their product descriptions!) aren’t eligible for expedited shipping. Sorry about that!
International orders are shipped via DHL Express for a flat rate of $34.50, and should arrive in 2-3 weeks, pending customs.
Please note that all international packages may be subject to additional customs, duties, or other fees (bummer, we know). We don't have control over these fees—they are calculated by each country's customs department—and, unfortunately, we cannot not be responsible for them.
Please also be aware that international packages may be delayed due to customs. Feel free to email firstname.lastname@example.org if you have any other questions on this front!